Return Policy – Tofia Stationery – JUST PICK IT UP
We care about your satisfaction and aim to make your shopping experience with us smooth and worry-free. If you are not completely satisfied with your purchase, we offer an easy return process under the following conditions:
📦 Return Period
- You may request a return within 14 days of receiving your order.
📝 Return Conditions
To be eligible for a return:
- The product must be unused and in the same condition that you received it.
- It must be in its original packaging, including any tags, seals, or labels.
- The item must not be damaged or show signs of use.
🚚 How to Request a Return
- Contact us via WhatsApp or phone at 01011644520.
- Provide your order number and the reason for the return.
- Our team will guide you through the next steps and schedule pickup or return delivery as needed.
💵 Refund Process
- Once we receive the returned product and verify its condition, we will initiate your refund within 7 business days.
- Refunds will be issued using the same payment method used for the original transaction.
🚫 Non-Returnable Items
Some items are non-returnable for hygiene or safety reasons. These include:
- Opened art supplies (e.g. markers, paints).
- Customized or special-order products.
- Products that have been used or damaged after delivery.
📍 Contact Us
If you have any questions or need help with a return, please contact us:
- Phone & WhatsApp: 01011644520
- Email: tofiastationery@outlook.com
- Working Hours:
Saturday – Thursday: 11:00 AM – 10:00 PM
Friday: 2:00 PM – 6:00 PM
🛍️ Tofia Stationery – JUST PICK IT UP
Serving Sheikh Zayed and October with fast delivery across Cairo and Giza.